Return & Refund Policy

At Sugandhwale, we take utmost care to ensure that your order reaches you in perfect condition. This Return & Refund Policy explains our policies regarding cancellations, returns, replacements, refunds, shipping and delivery of products purchased through our website.

1. Order Cancellation

Orders can be cancelled before they are processed or dispatched. To request a cancellation, please contact us as soon as possible after placing your order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be subject to our return and refund conditions.

2. Returns

Due to the nature of our fragrance, incense and personal-use products, we generally do not accept returns of products that have been opened, used or tampered with.

A return or replacement may be considered if the product received is damaged, defective, incorrect or materially different from the product ordered.

3. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide your order details along with clear photographs or videos showing the condition of the product and packaging. This helps us investigate the issue and process your request.

After verification, Sugandhwale may provide a replacement, refund or another appropriate resolution depending on the circumstances.

4. Products Not Eligible for Return

Returns or refunds may not be accepted in cases where:

• The product has been opened or used.
• The product has been damaged after delivery due to improper handling.
• The original packaging or product is missing.
• The return request is made after the applicable return period.
• The product was purchased from a third-party seller or platform.
• The issue does not qualify under our return conditions.

5. Refunds

Once a return or refund request has been reviewed and approved, the applicable refund will be processed using the original payment method wherever possible.

For Cash on Delivery orders, we may contact the customer to obtain the information required to process an eligible refund.

The time taken for the refund to reflect in your account may depend on the payment provider or banking institution.

6. Shipping & Delivery

We aim to process and dispatch orders within a reasonable timeframe after the order has been confirmed.

Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays and other circumstances beyond our control.

Customers are responsible for providing accurate name, phone number and delivery address information while placing an order.

Sugandhwale is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address, unavailable recipient or other circumstances attributable to the customer.

7. Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering process before the order is placed.

Additional charges may apply in exceptional circumstances where additional delivery attempts or special handling are required.

8. Delivery Issues

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with your order details and supporting photographs or videos.

We will review the issue and determine the appropriate resolution.

9. Exchange or Replacement

Where an eligible product is found to be damaged, defective or incorrectly supplied, Sugandhwale may provide a replacement or exchange, subject to product availability.

If a replacement is not available, an eligible refund may be provided.

10. Contact Us

For cancellation, return, refund, replacement or delivery-related queries, please contact us: